Privacy Policy | Hair Master (Indraa Hair)

Applicability: This Privacy Policy applies to personal information collected through the Hair Master (Indraa Hair) website (indraahair.com) when you make an online booking or payment. It covers data collected through our online booking forms and Razorpay payment gateway only.

What Information We Collect Online

When you make an online booking or payment through indraahair.com, we collect the following information:

Full name
Mobile number / WhatsApp number
Email address (optional, if provided)
Preferred appointment date and time
Service type selected
Payment transaction ID (from Razorpay, for booking confirmation purposes)

We do not collect or store your card number, UPI PIN, bank account details, or any other sensitive payment credentials. All payment processing is handled securely by Razorpay, which complies with PCI-DSS standards.

How We Use Your Information

Information collected through our online booking system is used solely for the following purposes:

To confirm and manage your appointment booking
To send booking confirmation via WhatsApp and email
To contact you regarding your appointment details, rescheduling, or follow-up
To maintain a record of online transactions for our business operations

We do not use your information for marketing without your consent, sell your data to third parties, or share your personal details with any external organisations other than those necessary to process your payment (Razorpay) and deliver booking confirmations (FormSubmit).

Third-Party Services Used

Our website uses the following third-party services to process online bookings and payments:

Razorpay: Payment gateway for processing online consultation and advance service payments securely. Razorpay's Privacy Policy governs how your payment data is handled.
FormSubmit: Used to deliver booking confirmation emails to us and to you. No data is stored permanently by FormSubmit.
WhatsApp (wa.me): Used to send booking confirmation messages to our team and to you via pre-filled message links.

Data Retention

Booking information submitted through indraahair.com is retained only as long as necessary for business and legal purposes. We do not store your data on our website or any external database beyond what is necessary for appointment management.

Your Rights

You have the right to request access to, correction of, or deletion of personal information you have submitted through our website. To exercise these rights, please contact us directly.

Contact Us

For any privacy-related questions or requests regarding data collected through our website:
📧 info@indraahair.com | 📞 +91 96415 05151
📍 Malda, West Bengal, India